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All Systems Operational
About This Site
ISP Infotek Global Network Tools :
https://infotek.id/?Network_Status
https://noc.infotek.id
http://infotek.net.id/speedtest/ (accessible by Infotek's users only, others will be directed to cloudflare's speedtest)
Bandwidth Transport Link Quality Manado, Bitung, Gorontalo :
https://www.infotek.id/coverage/network/ping-ign.png
Please contact our customer support if you need assistance.
WhatsApp : https://infotek.id/wa
Phone : +628114329095
E-Mail : cs@infotekglobal.net
User Account Status : https://infotek.id/accountstatus
Past Incidents
Jul 10, 2025
No incidents reported today.
Jul 9, 2025
No incidents reported.
Jul 8, 2025
No incidents reported.
Jul 7, 2025
No incidents reported.
Jul 6, 2025
No incidents reported.
Jul 5, 2025
No incidents reported.
Jul 4, 2025
No incidents reported.
Jul 3, 2025
No incidents reported.
Jul 2, 2025
No incidents reported.
Jul 1, 2025
No incidents reported.
Jun 30, 2025
Resolved -
Batas waktu perbaikan & maintenance backbone IGG sudah selesai sejak hari Minggu 29 Juni 2025, pukul 17:32 WITA.
Sampai dengan saat ini koneksi internet sudah berjalan normal kembali, dan sudah melewati batas waktu schedule perbaikan.
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana koneksi internet anda masih mengalami kendala/problem, silahkan menghubungi team Customer Support kami melalui WA di : 08114329095, dan/atau e-mail : support@infotek.net.id - cs@infotekglobal.net
Jun 30, 08:29 GMT+08:00
Sampai dengan saat ini koneksi internet sudah berjalan normal kembali, dan sudah melewati batas waktu schedule perbaikan.
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana koneksi internet anda masih mengalami kendala/problem, silahkan menghubungi team Customer Support kami melalui WA di : 08114329095, dan/atau e-mail : support@infotek.net.id - cs@infotekglobal.net
Jun 30, 08:29 GMT+08:00
Monitoring -
Sejak sekitar pukul 17:32 WITA, koneksi internet sudah berangsur normal kembali.
Latency di backbone Manado - Singapore sudah kembali normal di sekitaran ~40ms.
Koneksi internet saat ini masih dalam monitoring pihak upstream.
Mohon maaf atas terganggunya koneksi internet anda.
---
Sent: June 29, 2025 7:28 PM
Dear InfoTek,
Please find the latest update for IGG Cable System BU1-BU1a repair activity as below:
1. Cable ship already at fault location and fault localization has been completed
2. Cable handling and recovery has been completed
3. Cable splicing has been completed
4. Final testing is on progress
Overall the repair activity is still on track with a target completion date of June 30, 2025.
Please also be noted that the repair work is subject to weather and technical condition.
We will regularly update the repair progress.
Warm regards,
---
Jun 29, 19:53 GMT+08:00
Latency di backbone Manado - Singapore sudah kembali normal di sekitaran ~40ms.
Koneksi internet saat ini masih dalam monitoring pihak upstream.
Mohon maaf atas terganggunya koneksi internet anda.
---
Sent: June 29, 2025 7:28 PM
Dear InfoTek,
Please find the latest update for IGG Cable System BU1-BU1a repair activity as below:
1. Cable ship already at fault location and fault localization has been completed
2. Cable handling and recovery has been completed
3. Cable splicing has been completed
4. Final testing is on progress
Overall the repair activity is still on track with a target completion date of June 30, 2025.
Please also be noted that the repair work is subject to weather and technical condition.
We will regularly update the repair progress.
Warm regards,
---
Jun 29, 19:53 GMT+08:00
Update -
Update terakhir dari upstream terkait gangguan koneksi internet saat ini, dengan waktu selesai perbaikan on schedule.
Mohon maaf atas terganggunya koneksi internet anda.
---
Sent: Saturday, June 28, 2025 1:08 PM
Dear Valued Customer,
Please kindly find the latest update for IGG Cable System BU1-BU1a repair activity as below:
1. Cable ship already at fault location and fault localization has been completed
2. Cable handling and recovery has been completed
3. Cable splicing is in progress
Overall the repair activity is still on track with a target completion date of June 30, 2025.
Please also be noted that the repair work is subject to weather and technical condition.
We will regularly update the repair progress.
Thank you
---
Jun 29, 07:22 GMT+08:00
Mohon maaf atas terganggunya koneksi internet anda.
---
Sent: Saturday, June 28, 2025 1:08 PM
Dear Valued Customer,
Please kindly find the latest update for IGG Cable System BU1-BU1a repair activity as below:
1. Cable ship already at fault location and fault localization has been completed
2. Cable handling and recovery has been completed
3. Cable splicing is in progress
Overall the repair activity is still on track with a target completion date of June 30, 2025.
Please also be noted that the repair work is subject to weather and technical condition.
We will regularly update the repair progress.
Thank you
---
Jun 29, 07:22 GMT+08:00
Update -
Update terakhir dari upstream terkait gangguan koneksi internet saat ini, dengan waktu selesai perbaikan on schedule.
Mohon maaf atas terganggunya koneksi internet anda.
---
Sent: Thursday, June 26, 2025 12:24:05 PM
Dear Valued Customer,
Please kindly find the latest update for IGG Cable System BU1-BU1a repair activity as below:
1. Cable ship already at fault location and fault localization has been completed
2. Cable handling and recovery is in progress
Overall the repair activity is still on track with a target completion date of June 30, 2025.
Please also be noted that the repair work is subject to weather and technical condition.
We will regularly update the repair progress.
Thank you
---
Jun 26, 21:36 GMT+08:00
Mohon maaf atas terganggunya koneksi internet anda.
---
Sent: Thursday, June 26, 2025 12:24:05 PM
Dear Valued Customer,
Please kindly find the latest update for IGG Cable System BU1-BU1a repair activity as below:
1. Cable ship already at fault location and fault localization has been completed
2. Cable handling and recovery is in progress
Overall the repair activity is still on track with a target completion date of June 30, 2025.
Please also be noted that the repair work is subject to weather and technical condition.
We will regularly update the repair progress.
Thank you
---
Jun 26, 21:36 GMT+08:00
Identified -
Perbaikan saat ini sedang berlangsung, dengan perkiraan waktu selesai pada 06:00 WITA, Senin 30 Juni 2025.
Mohon maaf atas terganggunya koneksi internet anda.
Jun 24, 07:00 GMT+08:00
Mohon maaf atas terganggunya koneksi internet anda.
Jun 24, 07:00 GMT+08:00
Investigating -
Problem terjadi pada backbone upstream dari/ke Singapore, terdeteksi sejak sekitar pukul 1:39 WITA, Selasa 24 Juni 2025.
Koneksi internet dari/menuju Singapore, termasuk Indonesia dan negara sekitarnya, saat ini terdampak melambat dengan latency +300ms.
Mohon maaf atas terganggunya koneksi internet anda.
Jun 24, 01:45 GMT+08:00
Koneksi internet dari/menuju Singapore, termasuk Indonesia dan negara sekitarnya, saat ini terdampak melambat dengan latency +300ms.
Mohon maaf atas terganggunya koneksi internet anda.
Jun 24, 01:45 GMT+08:00
Jun 29, 2025
Jun 28, 2025
No incidents reported.
Jun 27, 2025
No incidents reported.
Jun 26, 2025