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All Systems Operational
About This Site
ISP Infotek Global Network Tools :
https://infotek.id/?Network_Status
https://noc.infotek.id
http://infotek.net.id/speedtest/ (accessible by Infotek's users only, others will be directed to cloudflare's speedtest)
Bandwidth Transport Link Quality Manado, Bitung, Gorontalo :
https://www.infotek.id/coverage/network/ping-ign.png
Please contact our customer support if you need assistance.
WhatsApp : https://infotek.id/wa
Phone : +628114329095
E-Mail : cs@infotekglobal.net
User Account Status : https://infotek.id/accountstatus
Past Incidents
Sep 19, 2025
No incidents reported today.
Sep 18, 2025
No incidents reported.
Sep 17, 2025
No incidents reported.
Sep 16, 2025
No incidents reported.
Sep 15, 2025
Resolved -
Update dari pengelola backbone :
-----
Dear Valued Customer,
The IGG Cable System repair has been successfully completed.
The vessel remains on standby to monitor stability. Kindly check your services and let us know if you experience any issues.
Thank you for your patience and understanding.
Best regards,
M Syauqi Abdullah
-----
Sejak Jumat 12 September 2025, koneksi internet sudah normal kembali.
Bilamana pelanggan masih merasakan gangguan pada koneksi internetnya, silahkan hubungi kami melalui e-mail dan/atau Whatsapp.
E-mail : support@infotek.net.id - cs@infotekglobal.net atau WA Customer Service : 08114329095.
Sep 15, 05:13 GMT+08:00
-----
Dear Valued Customer,
The IGG Cable System repair has been successfully completed.
The vessel remains on standby to monitor stability. Kindly check your services and let us know if you experience any issues.
Thank you for your patience and understanding.
Best regards,
M Syauqi Abdullah
-----
Sejak Jumat 12 September 2025, koneksi internet sudah normal kembali.
Bilamana pelanggan masih merasakan gangguan pada koneksi internetnya, silahkan hubungi kami melalui e-mail dan/atau Whatsapp.
E-mail : support@infotek.net.id - cs@infotekglobal.net atau WA Customer Service : 08114329095.
Sep 15, 05:13 GMT+08:00
Update -
Update dari pengelola backbone :
-----
Dear Rekan Infotek,
Berikut kami sampaikan update terbaru terkait aktivitas IGG Cable System Repair.
As of September 12, 2025, the IGG Cable System repair is progressing well. The laying of spare cables and the final splice have been successfully completed with good test results. The vessel is now carrying out final cable bight rigging and deployment.
Services are already up, though there will be a brief downtime later for power reconfiguration (PFE) and Branching Unit (BU) switching.
The repair work will be fully completed after power reconfiguration tonight, subject to weather and technical conditions.
We appreciate your understanding and cooperation during this process.
Best regard,
Lukman
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 12, 13:35 GMT+08:00
-----
Dear Rekan Infotek,
Berikut kami sampaikan update terbaru terkait aktivitas IGG Cable System Repair.
As of September 12, 2025, the IGG Cable System repair is progressing well. The laying of spare cables and the final splice have been successfully completed with good test results. The vessel is now carrying out final cable bight rigging and deployment.
Services are already up, though there will be a brief downtime later for power reconfiguration (PFE) and Branching Unit (BU) switching.
The repair work will be fully completed after power reconfiguration tonight, subject to weather and technical conditions.
We appreciate your understanding and cooperation during this process.
Best regard,
Lukman
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 12, 13:35 GMT+08:00
Update -
Sejak sekitar pukul 04:42 WITA Jumat 12 September 2025, koneksi internet di jalur backbone Manado - Singapore sudah terlihat normal kembali, sesuai schedule dari pengelola bandwidth yang mana perbaikan Submarine Fiber Optic Cut akan selesai pada tanggal 12 September 2025.
Saat ini jalur backbone Manado - Singapore masih dalam status monitoring.
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update dari pengelola backbone, akan kami informasikan lagi.
Sep 12, 07:16 GMT+08:00
Saat ini jalur backbone Manado - Singapore masih dalam status monitoring.
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update dari pengelola backbone, akan kami informasikan lagi.
Sep 12, 07:16 GMT+08:00
Update -
Update dari pengelola backbone :
-----
Dear Rekan Infotek,
Berikut kami sampaikan update terbaru terkait aktivitas IGG Cable System Repair.
As of September 11, 2025, the IGG Cable System repair is progressing according to plan. The vessel has completed deploying the cable to the seabed and is now laying spare cables toward the second fault location. Once this is completed, preparations for the final splice will begin.
The repair work is expected to be completed by September 12, 2025, subject to weather and technical conditions. We will continue to provide timely updates as activities progress.
During this period, services may experience temporary latency due to reduced capacity; however, traffic is being re-routed to minimize impact and prevent packet loss.
Please note that this repair work is subject to weather and technical conditions.
If you have any questions or concerns, please do not hesitate to contact us. We sincerely appreciate your understanding and cooperation during this process.
Best regard,
Lukman
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 11, 12:16 GMT+08:00
-----
Dear Rekan Infotek,
Berikut kami sampaikan update terbaru terkait aktivitas IGG Cable System Repair.
As of September 11, 2025, the IGG Cable System repair is progressing according to plan. The vessel has completed deploying the cable to the seabed and is now laying spare cables toward the second fault location. Once this is completed, preparations for the final splice will begin.
The repair work is expected to be completed by September 12, 2025, subject to weather and technical conditions. We will continue to provide timely updates as activities progress.
During this period, services may experience temporary latency due to reduced capacity; however, traffic is being re-routed to minimize impact and prevent packet loss.
Please note that this repair work is subject to weather and technical conditions.
If you have any questions or concerns, please do not hesitate to contact us. We sincerely appreciate your understanding and cooperation during this process.
Best regard,
Lukman
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 11, 12:16 GMT+08:00
Update -
Update dari pengelola backbone :
-----
Dear Infotek,
As of September 10, 2025, the IGG Cable System repair is progressing well. Operations at Point-1 have been completed, and at Point-2 both cable testing and the initial splice are done. The vessel is now preparing to deploy the cable to the seabed as part of the next repair steps.
The repair work is expected to be completed by September 12, 2025. We will continue to keep you updated as activities progress.
During this period, services may experience temporary latency due to reduced capacity; however, traffic is being re-routed to minimize impact and prevent packet loss.
Please note that the timeline remains subject to weather and technical conditions.
Thank you for your understanding and cooperation.
Warm regards,
Dicky Candra
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 10, 11:40 GMT+08:00
-----
Dear Infotek,
As of September 10, 2025, the IGG Cable System repair is progressing well. Operations at Point-1 have been completed, and at Point-2 both cable testing and the initial splice are done. The vessel is now preparing to deploy the cable to the seabed as part of the next repair steps.
The repair work is expected to be completed by September 12, 2025. We will continue to keep you updated as activities progress.
During this period, services may experience temporary latency due to reduced capacity; however, traffic is being re-routed to minimize impact and prevent packet loss.
Please note that the timeline remains subject to weather and technical conditions.
Thank you for your understanding and cooperation.
Warm regards,
Dicky Candra
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 10, 11:40 GMT+08:00
Update -
Update dari pengelola backbone :
-----
Dear Infotek,
We would like to provide you with an update on the IGG Cable System repair. As of September 9, 2025, the repair work is progressing well. The ship has completed operations at Point-1 and is now moving to Point-2 for testing before the initial splice. The repair is expected to be completed by September 12, 2025, six days earlier than planned.
During this period, services may experience temporary latency due to reduced capacity; however, traffic is being re-routed to minimize impact and prevent packet loss.
Please note that the repair work remains subject to weather and technical conditions.
If you have any questions, please do not hesitate to contact us. We sincerely appreciate your understanding and cooperation during this process.
Best regards,
M Syauqi Abdullah
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 9, 13:42 GMT+08:00
-----
Dear Infotek,
We would like to provide you with an update on the IGG Cable System repair. As of September 9, 2025, the repair work is progressing well. The ship has completed operations at Point-1 and is now moving to Point-2 for testing before the initial splice. The repair is expected to be completed by September 12, 2025, six days earlier than planned.
During this period, services may experience temporary latency due to reduced capacity; however, traffic is being re-routed to minimize impact and prevent packet loss.
Please note that the repair work remains subject to weather and technical conditions.
If you have any questions, please do not hesitate to contact us. We sincerely appreciate your understanding and cooperation during this process.
Best regards,
M Syauqi Abdullah
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 9, 13:42 GMT+08:00
Update -
Update dari pengelola backbone :
-----
Dear Valued Customer,
As of September 8, 2025, the IGG Cable System repair is progressing smoothly and remains on schedule. The repair vessel has completed route scouting, current assessments, and power reconfiguration, and is now deploying equipment to precisely locate the fault before beginning cable recovery.
The work is expected to be completed ahead of schedule, with services anticipated to return to normal by September 18, 2025, subject to weather and technical conditions. We will continue to share timely updates as the repair progresses.
Please note that services may experience temporary latency due to reduced capacity; however, traffic is being re-routed to prevent packet loss.
If you have any questions, please do not hesitate to contact us.
We appreciate your understanding and cooperation during this process.
Best regard,
Galih
Customer Interface Management
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 8, 11:00 GMT+08:00
-----
Dear Valued Customer,
As of September 8, 2025, the IGG Cable System repair is progressing smoothly and remains on schedule. The repair vessel has completed route scouting, current assessments, and power reconfiguration, and is now deploying equipment to precisely locate the fault before beginning cable recovery.
The work is expected to be completed ahead of schedule, with services anticipated to return to normal by September 18, 2025, subject to weather and technical conditions. We will continue to share timely updates as the repair progresses.
Please note that services may experience temporary latency due to reduced capacity; however, traffic is being re-routed to prevent packet loss.
If you have any questions, please do not hesitate to contact us.
We appreciate your understanding and cooperation during this process.
Best regard,
Galih
Customer Interface Management
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Sep 8, 11:00 GMT+08:00
Update -
Update dari pengelola backbone :
-----
Dear Rekan Infotek,
Berikut kami sampaikan update terkini terkait case cable cut IGG.
We would like to update you regarding the cable cut on the IGG cable system..
Cable cut is located between BU1 and BU1A, approximately 367 kms from Dumai Station or 99 kms from Singapore station. Cable cut is in the subsea segment that will take many days for recovery.
Currently we are still in coordination with Marine Maintenance provider with latest update is below :
- Call Out for cable restoration (Done)
- Marine Maintenance Provider will release PoW in the next 2-4 days. We will update detail PoW once it is available.
Cable repair is expected to be completed Week-4 of September 2025. Please be noted the recovery date is subject to technical and weather condition.
We sincerely apologize for the service disruption. Should you require any further information, please do not hesitate to contact us.
Thank you for your patience and understanding.
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Aug 25, 20:18 GMT+08:00
-----
Dear Rekan Infotek,
Berikut kami sampaikan update terkini terkait case cable cut IGG.
We would like to update you regarding the cable cut on the IGG cable system..
Cable cut is located between BU1 and BU1A, approximately 367 kms from Dumai Station or 99 kms from Singapore station. Cable cut is in the subsea segment that will take many days for recovery.
Currently we are still in coordination with Marine Maintenance provider with latest update is below :
- Call Out for cable restoration (Done)
- Marine Maintenance Provider will release PoW in the next 2-4 days. We will update detail PoW once it is available.
Cable repair is expected to be completed Week-4 of September 2025. Please be noted the recovery date is subject to technical and weather condition.
We sincerely apologize for the service disruption. Should you require any further information, please do not hesitate to contact us.
Thank you for your patience and understanding.
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Aug 25, 20:18 GMT+08:00
Update -
Update dari pengelola backbone :
-----
Dear Infotek,
Berikut kami sampikan informasi terbaru terkait gangguan kabel (cable cut) pada sistem kabel IGG.
Lokasi putus kabel berada di antara BU1 dan BU1A, sekitar 367 km dari Stasiun Dumai atau 99 km dari Stasiun Singapura. Putus kabel terjadi pada segmen bawah laut yang membutuhkan waktu beberapa hari untuk pemulihan.
Saat ini kami masih berkoordinasi dengan penyedia Marine Maintenance dengan pembaruan terakhir sebagai berikut:
Call Out untuk pemulihan kabel (Selesai)
PoW masih dalam proses, disiapkan oleh Marine Maintenance Provider. Detail PoW akan kami informasikan setelah tersedia.
Perbaikan kabel diperkirakan akan selesai pada Minggu ke-4 bulan September 2025. Harap diperhatikan bahwa estimasi penyelesaian dapat berubah tergantung pada kondisi teknis dan cuaca.
Kami mohon maaf atas gangguan layanan ini. Apabila memerlukan informasi lebih lanjut, jangan ragu untuk menghubungi kami.
Terima kasih atas kesabaran dan pengertiannya.
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Aug 24, 10:07 GMT+08:00
-----
Dear Infotek,
Berikut kami sampikan informasi terbaru terkait gangguan kabel (cable cut) pada sistem kabel IGG.
Lokasi putus kabel berada di antara BU1 dan BU1A, sekitar 367 km dari Stasiun Dumai atau 99 km dari Stasiun Singapura. Putus kabel terjadi pada segmen bawah laut yang membutuhkan waktu beberapa hari untuk pemulihan.
Saat ini kami masih berkoordinasi dengan penyedia Marine Maintenance dengan pembaruan terakhir sebagai berikut:
Call Out untuk pemulihan kabel (Selesai)
PoW masih dalam proses, disiapkan oleh Marine Maintenance Provider. Detail PoW akan kami informasikan setelah tersedia.
Perbaikan kabel diperkirakan akan selesai pada Minggu ke-4 bulan September 2025. Harap diperhatikan bahwa estimasi penyelesaian dapat berubah tergantung pada kondisi teknis dan cuaca.
Kami mohon maaf atas gangguan layanan ini. Apabila memerlukan informasi lebih lanjut, jangan ragu untuk menghubungi kami.
Terima kasih atas kesabaran dan pengertiannya.
-----
Mohon maaf atas terganggunya koneksi internet anda.
Bilamana kami dapatkan update terbaru, akan kami informasikan kembali.
Aug 24, 10:07 GMT+08:00
Identified -
Update dari pengelola backbone :
-----
Rekan infotek
Berikut kami sampaikan IGG link down terdampak dari putusnya kabel bawah laut IGG sekitar 367 km dari Stasiun Dumai antara BU1 dan BU1A.
Saat ini progres restorasi sedang dilakukan.
Mohon menunggu update selanjutnya
-----
Mohon maaf atas terganggunya koneksi internet anda.
Aug 24, 08:13 GMT+08:00
-----
Rekan infotek
Berikut kami sampaikan IGG link down terdampak dari putusnya kabel bawah laut IGG sekitar 367 km dari Stasiun Dumai antara BU1 dan BU1A.
Saat ini progres restorasi sedang dilakukan.
Mohon menunggu update selanjutnya
-----
Mohon maaf atas terganggunya koneksi internet anda.
Aug 24, 08:13 GMT+08:00
Investigating -
Sejak sekitar pukul 04:15 WITA, Sabtu 23 Agustus 2025, terdeteksi naiknya latency di jalur backbone ke arah domestik Indonesia melalui Singapore.
Problem sedang dalam investigasi, penanganan & perbaikan secepatnya oleh pengelola backbone.
Koneksi internet ke arah domestik Indonesia dan Singapore, saat ini melambat.
Mohon maaf atas terganggunya koneksi internet anda.
Aug 23, 18:47 GMT+08:00
Problem sedang dalam investigasi, penanganan & perbaikan secepatnya oleh pengelola backbone.
Koneksi internet ke arah domestik Indonesia dan Singapore, saat ini melambat.
Mohon maaf atas terganggunya koneksi internet anda.
Aug 23, 18:47 GMT+08:00
Sep 14, 2025
No incidents reported.
Sep 13, 2025
No incidents reported.
Sep 12, 2025
Sep 11, 2025
Sep 10, 2025
Sep 9, 2025
Sep 8, 2025
Sep 7, 2025
No incidents reported.
Sep 6, 2025
No incidents reported.
Sep 5, 2025
No incidents reported.